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Delivery Information

 

You're in: Home Shop Delivery Information

(For information on delivery outside of the UK click here.)

UK Delivery

UK delivery is free for orders over £29.00.

Orders under £29.00 incur just £1.79 postage.

We keep you informed about the status of your order from the moment that we receive it.

Delivery Times
Most orders are sent by Royal Mail First Class and normally take 1-3 working days. Although the great majority of orders arrive very quickly, please allow up to 7 days. Larger and bulky orders are sent via Parcel Post First Class and can take up to 7 days. We send you a despatch email only when we have actually handed your order to the Post Office.

Stock items are usually despatched same business day or next business day. If you need your order urgently it's best to contact us first to ensure your items are in stock and we will reserve them for you.

Sometimes we choose to send orders by recorded delivery (at no extra charge to you). We will notify you of this method of delivery in the order dispatch email we send to you, and give you a tracking number where applicable.

Some items are despatched direct from the manufacturer to you, we will let you know when these have been sent by them.

Back Orders
We keep stocks of all popular items. However, if we are only able to immediately fulfil part of your order we will let you know and give you the option of:
  (a) waiting a little longer for the full order, or
  (b) having part now and part to follow (with no extra postage costs), or
  (c) choosing an alternative, or
  (d) having part now and cancelling the remainder of the order, or
  (e) cancelling your whole order and receiving a full refund.




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